Items must be returned unused in their original packaging and complete. (Please keep all packaging until you are sure you intend to keep the goods) If this is not available please make sure you use packaging to offer similar protection. A returns form is included with all deliveries. Please ensure you include a copy of your receipt and complete returns form stating the problem/reason for return. Once returned goods are received a replacement or refund will be issued. Returned items must be by our nominated carrier. Postage refunds are only available on faulty/damaged items.